We use the following UPS Services:
** UPS Ground Shipping: (4-8 day delivery) UPS does not deliver nor pick up shipments on weekends
** Three expedited shipping options: 3 Day Select, 2nd Day Air, and Next Day Air. Please use the shipping calculator at the bottom of your shopping cart to see expedited shipping charges.
** Expedited orders are delivered on business days only - Saturday and Sunday do not count toward the delivery of your package. For example, an order shipped on Friday via Next Day Air will be delivered the following Monday
** Orders are usually processed within one business day of their receipt ** For faster delivery service orders are shipped via USPS Priority Mail or UPS at our discretion.
Incorrect Addresses: Please make sure that all shipping information is correct. We are not responsible for missing packages due to incorrect shipping addresses. Packages returned to us due to an invalid shipping address will be reshipped at the customer's expense.
Hospital Delivery: For deliveries to a hospital, we suggest that you contact the hospital on the expected day of delivery to request that the package is delivered to the patient’s room that day.
Undelivered Packages: It is the responsibility of the customer to make sure the package is accepted once a delivery attempt has been made. We do not guarantee delivery will be made if there is no one present to accept your package or if the shipping company is unable to deliver the package. Some packages require a signature, while others may be left at the door.
Refund Policy: We stand behind every product we sell. Our standards for workmanship and design are very high and we thoroughly check and double check each and every order for quality before shipping. If your order is not 100% free from defects in materials and workmanship, you may return it in its original packaging for an exchange or full refund. All returns or exchanges must be made within 30 days of receipt. We cannot grant refunds or exchanges, due to misinformation or misspellings provided by our customers on our order form. Please fill in the order form accurately and print it for your records. We do not offer refunds unless there is defect in the product. We also do not offer refunds if the bear is returned to us as undeliverable after shipping to an address you provided. Please make sure your (Ship To) address is valid.
Credit Card or Debit Card Orders: Use your Credit or Debit Card to pay directly online using our secure only payment system for North American orders. Orders will ship on card authorization (Visa/MC/Amex/Disc) and a valid CVV code match (Visa/MC).
International Orders: Currently we do not accept International orders.